Terms & Conditions

Website Terms & Conditions – Village Heating Ltd

Effective Date: 27 August 2025

1. Introduction

Welcome to the Village Heating Ltd website. By using this website, you agree to comply with these terms and conditions. If you do not agree, please do not use the website.

Company Details:

Village Heating Ltd
2nd Floor, 66 College Road, Hygeia House, Harrow, Middlesex, HA1 1BE
Company Number: 03748060These terms govern your use of the website www.villageheating.co.uk.

2. Website Use

You may use the website for lawful purposes only.
You must not upload content that is unlawful, offensive, defamatory, or infringes intellectual property rights.
We reserve the right to remove any content that breaches these rules.

3. User Submissions

Any material you submit (e.g., photos of issues, job requests) grants Village Heating Ltd a non-exclusive, royalty-free license to use it for operational purposes.
Do not submit confidential or sensitive information unless required for service requests.

4. Intellectual Property

All content on the website (text, images, logos) is owned by Village Heating Ltd or licensed to it.
You may not reproduce, distribute, or modify any content without our prior written consent.

5. Third-Party Links

The website may contain links to third-party websites.
We do not endorse or accept responsibility for these sites. Accessing them is at your own risk.

6. Limitation of Liability

We make no warranties about the accuracy, completeness, or reliability of website content.
Village Heating Ltd will not be liable for any loss or damage arising from use of this website, including indirect, consequential, or economic losses.

7. Governing Law

These terms are governed by English law.
Any disputes will be subject to the exclusive jurisdiction of the English courts.

Village Heating Ltd – Service Delivery Terms & Conditions

Company Details: Village Heating Ltd, 2nd Floor, 66 College Road, Hygeia House, Harrow, Middlesex, HA1 1BE, Company No. 03748060

These Terms & Conditions (“Terms”) govern all services provided by Village Heating Ltd (“we”, “us”, “our”) including repairs, maintenance, installations, and any associated quotations or proposals.

1. Quotations and Acceptance

1.1 All quotations are valid for 30 days from issue unless stated otherwise.
1.2 Acceptance of a quotation constitutes a binding contract.
1.3 Quotations are based on information provided by the client. Any unforeseen issues may incur additional charges.

2. Payments

2.1 Payment terms will be specified on the invoice or quotation. Standard terms are 30 days from invoice date unless agreed otherwise.
2.2 Late payments incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998.
2.3 Non-payment may result in suspension of further services or recovery action. All costs of recovery (including legal fees) will be borne by the client.
2.4 We reserve the right to require deposits for high-value or bespoke work.

3. Client Obligations

3.1 The client must provide safe and reasonable access to the property or site.
3.2 Failure to provide access, or causing unreasonable delays, may result in:

Rescheduling fees
Additional charges for lost time or materials
3.3 Clients must ensure that all relevant permissions and consents are in place for the work.

4. Service Provision

4.1 We will provide services with reasonable skill and care, in accordance with industry standards.
4.2 Timescales are estimates and we are not liable for delays caused by:

Third-party contractors
Supply chain issues
Unforeseen site conditions
Weather or force majeure events

5. Health & Safety

5.1 We operate in accordance with the Health & Safety at Work Act 1974 and HSE guidance.
5.2 Clients must comply with safety instructions while our staff are on site.
5.3 We reserve the right to suspend work if conditions are unsafe.

6. Cancellation & Rescheduling

6.1 Clients must provide at least 24 hours’ notice for cancellation unless otherwise agreed.
6.2 Missed appointments or cancellations with insufficient notice may incur full or partial charges.
6.3 We may cancel or reschedule work for health, safety, or operational reasons.

7. Liability

7.1 Liability for direct losses is limited to the total value of the invoice.
7.2 We are not liable for:

Indirect or consequential losses
Loss of profits, business, or data
Delays caused by client, third parties, or force majeure
7.3 Clients should arrange appropriate insurance for high-value property or materials.

8. Force Majeure

8.1 We are not liable for failure or delay due to circumstances beyond our reasonable control, including but not limited to:

Acts of God, storms, floods, fire, or accidents
Industrial disputes
Supply chain disruptions
Government restrictions

9. Intellectual Property

9.1 All designs, specifications, or technical drawings produced by us remain our property unless explicitly assigned in writing.
9.2 Clients may not reproduce or distribute such materials without prior consent.

10. Termination & Suspension

10.1 We may suspend or terminate services if:

Payments are overdue
Client breaches obligations (e.g., access or safety)
Health & safety risks arise
10.2 Termination does not affect accrued rights, including unpaid invoices.

11. Dispute Resolution

11.1 Any dispute should first be attempted to be resolved amicably.
11.2 If unresolved, disputes shall be governed by English law and submitted to the English courts.

12. Governing Law

12.1 These Terms are governed by and construed in accordance with the laws of England and Wales.