Part of the VHL Group, Trusted Since 1992
Part of the VHL Group, Trusted Since 1992
Our field management platform is the backbone of everything we do. Every job raised, every engineer dispatched, every visit completed — it all flows through a single system that gives your team and ours a shared, accurate picture of what’s happening across your estate at any given moment.
There are no spreadsheets running in parallel. No manual handoffs that create gaps in the record. When a job is logged, it moves through a defined workflow — triaged, assigned, attended, and closed — with a full audit trail at every stage.
For housing providers, this means you have access to accurate, timestamped data on every job across your portfolio. Not summaries produced after the fact — live information, updated as work happens on the ground.
Every VHL engineer in the field is tracked in real time. From the moment they start their day to the moment their last job closes, you have visibility of location, job status, and estimated arrival times — giving your team the confidence to manage resident expectations accurately and respond quickly when priorities shift.
For residents, this means no more vague appointment windows. Attendance is confirmed, tracked, and logged — and any changes are communicated promptly. For you as a client, it means a verifiable record that your SLAs are being met, job by job.
This level of transparency isn’t just operationally useful — it’s your evidence base. When a resident raises a complaint or a regulator asks a question, the data is there.
We tag and record every asset we install or service across your estate — boilers, cylinders, meters, controls, and more. Each asset carries a unique reference tied to its full service history: installation date, engineer attendance, parts replaced, certificates issued, and next service due.
This matters more than it might seem. An estate without accurate asset data is one where compliance gaps go undetected, reactive costs climb, and planned maintenance becomes guesswork. With VHL’s asset tagging in place, your stock is a known quantity — not an assumption.
For contract managers and asset teams, this translates directly into better planned maintenance scheduling, more accurate budgeting, and a defensible record of care for every property on your books.
The VHL Client Portal gives your team direct access to the data that matters — without having to request it, wait for a report, or attend a monthly meeting to find out what’s happening. From the portal, your team can:
View live job status across your entire portfolio
Monitor SLA performance and response times in real time
Access gas safety certificate records and compliance documentation
Review asset history and upcoming service schedules
Pull KPI and contract performance data on demand
This is the visibility that turns a contractor relationship into a genuine partnership. You’re not waiting to be told — you’re always informed.
Our Resident Portal gives tenants a direct, always-on channel to report repairs, track job progress, reschedule gas safety appointments, and access help and guidance — all without calling your contact centre.
Built into the portal is our AI-powered Soft-Fix Tool. Before a resident submits a repair request, the tool guides them through a short diagnostic sequence — asking targeted questions about the issue to determine whether it can be resolved without an engineer visit. For common faults like boiler pressure loss, thermostat issues, or pilot light failures, many residents resolve the problem themselves in minutes.
For housing providers, the impact is measurable: fewer unnecessary callouts, reduced pressure on your repairs budget, and a resident population that feels supported and informed rather than left waiting. The portal also contains an educational Help & Knowledge Hub — covering guidance on topics including damp, mould, heating efficiency, and home maintenance — giving residents the information they need to manage their homes well.
Every repair request submitted through the portal is logged, timestamped, and tied to the resident’s property record — giving you a clean, auditable trail from first report to resolution.
Gas safety compliance is non-negotiable — and the administrative burden of managing it across a large estate is significant. VHL Mechanical’s systems automate the generation, validation, and distribution of Landlord Gas Safety Records (CP12s) at the point of completion.
Every certificate is checked against the engineer’s job data before it’s issued. Records are stored centrally, accessible through the Client Portal, and tied to the relevant asset and property. You’ll know which properties are compliant, which are approaching renewal, and which require follow-up — without having to manually track it.
For compliance teams and contract managers, this removes one of the most time-consuming and risk-prone aspects of contract oversight. Your gas safety programme runs on verified data, not assumptions.
Every action taken within VHL’s systems — from job creation to engineer sign-off — is recorded with a timestamp and tied to a specific property, asset, and operative. Nothing is overwritten. Nothing is lost. When you need to demonstrate compliance to the Regulator of Social Housing, respond to a formal complaint, or review performance against contract KPIs, the data is ready. Our reporting suite gives your team on-demand access to:
KPI and SLA performance across your portfolio
Gas safety and certification status
Asset service histories and inspection records
Job-level audit trails for any property, any time period
This is what accountability looks like in practice — not a promise, but a paper trail.
