Social Housing Heating & Compliance | Awaab's Law Support

Our KPI Performance – Aligned
to Sector Standards

Based on 2025 – 2026 reporting, our team consistently meets and exceeds the KPIs
expected across social housing contracts and frameworks. From first-time fixes to emergency
response, we deliver performance you can trust

Gas Safety Compliance

100%

All properties fully compliant with Gas Safety regulations – zero tolerance for risk.

Appointments Made & Kept

98%+

Reliable attendance and communication – reducing failed visits and disruption.

First-Time Fix Rate

89%

Most issues resolved on the first visit – lowering costs and improving resident experience.

Emergency Response

99% within 4 hours

Critical issues resolved rapidly – protecting residents and assets.

Resident Satisfaction

98%

Proven resident-first service – high satisfaction across all contracts.

Gas Repairs and Maintenance

Our first-hour charge includes parking, 15 minutes over the hour and any small consumables.

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Commercial Repairs and Maintenance

We will always send you a tracking link when our engineers are on their way to your job.

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Electrical Repairs and Maintenance

Our FM Helpdesk guarantees a quote on the same day as your engineer’s visit.

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Legionella Risk Management

Our specialists provide full compliance testing, monitoring, and preventative maintenance to keep residents safe and meet regulatory standards.

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Fire Safety & Compliance

Fire Door Inspections and Safety

We deliver thorough fire door checks, maintenance, and compliance reporting — ensuring safety standards are upheld across all properties.

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Prioritising Resident Satisfaction in Every
Repair, Visit and Interaction

Your residents deserve more than just a fix — they deserve respect, reliability,and clear
communication. Our social housing maintenance services arebuilt to support your
satisfaction targets, with DBS-checked engineers, fast response times, and a
tenant-first approach at every step.

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Our Clients

Meet Some of our Clients

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Village Heating proudly works with some of the UK’s most respected housing associations, local councils, and commercial brands. We provide planned maintenance, compliance services, and emergency support across a wide range of sectors including social housing, education, hospitality, and retail.

Heating Services That Support Your Journey to Net Zero

We install and maintain energy-efficient systems like condensing boilers, heat pumps, and smart heating controls designed to reduce emissions and operating costs.

Planned Asset Decarbonisation

We install and maintain energy-efficient systems like condensing boilers, heat pumps, and smart heating controls designed to reduce emissions and operating costs.

Data-Driven Energy Reporting

We install and maintain energy-efficient systems like condensing boilers, heat pumps, and smart heating controls designed to reduce emissions and operating costs.

From PAS 2035-compliant installations to Net Zero-aligned maintenance, we help social landlords meet their environmental and budgetary responsibilities while ensuring homes remain safe, warm, and efficient.

Total Compliance & Reactive Repairs – Multi-Trade Coverage for Safer Homes

Gas, Heating & Reactive Breakdown Response

Fast-response heating repairs, boiler breakdowns, and annual CP12 safety checks — delivered by Gas Safe engineers, 24/7.

Electrical Testing & Repairs

We install and maintain energy-efficient systems like condensing boilers, heat pumps, and smart heating controls designed to reduce emissions and operating costs.

Building Safety & Compliance Support

We install and maintain energy-efficient systems like condensing boilers, heat pumps, and smart heating controls designed to reduce emissions and operating costs.

We support housing associations, councils, and ALMOs with planned maintenance, statutory testing, and emergency repairs across all major trades — heating, electrical, plumbing, and water hygiene. Our framework-approved teams deliver safe, responsive, and regulation-compliant service with full digital transparency

Our Projects

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Client Reviews

Real Results from Real Clients

GCS Compliance Auditor for The Hyde Group

The plant room was clean, tidy, and completed to a high aesthetic standard. All systems were installed and operational to spec, with no recommendations for alterations. A high- standard installation.

Facilities Manager, Hillingdon Council

Since VHL have come on board, they have really turned around the contract — not only completing their work on time but also taking on additional tasks to help the council stay on top.

Danny Turnbull

Director of Facilities

VHL have been great at looking after all three of our sixth form colleges. They’re highly efficient in delivering air conditioning and ventilation PPM works. Communication between their office and engineers is excellent, and all emergencies are responded to quickly, within agreed SLAs.

Rendall And Rittner

I have had an excellent experience with Ronak. He has been extremely helpful, responsive, and friendly, always eager to assist. His work is consistently carried out with the utmost professionalism, and he maintains a polite and efficient manner at all times.

Dimple Joshi

Homeowner

These guys are magic fairies! I had a low-pressure F22 error on my 2021 Vaillant boiler — the engineer came out much sooner than expected, took one look, and fixed the issue within seconds. I can’t thank you enough. Very reasonable charges too, especially if you’re local. I’ll definitely recommend you to everyone I know!

Osman H.

Housing Association Tenant

I had been struggling for years with boiler issues, especially during the harsh winter. VHL’s engineer, Irfan, was incredibly helpful — he fixed the problem during our consultation and really supported my family through a difficult time. I can’t thank him enough. Excellent customer service and top-quality workmanship. Highly recommend!

Social Housing Compliance — Frequently Asked Questions

Which housing associations and councils does VHL Mechanical work with?

VHL Mechanical works with housing associations, local authorities, and ALMOs across Greater London and the surrounding counties. Current and past clients include Harrow Council and Christian Action Housing Association. We support contracts from single-estate maintenance through to multi-borough framework agreements covering gas safety, heating, electrical, plumbing, and water hygiene services.

Is VHL Mechanical Gas Safe registered?

Yes. All gas work carried out by VHL Mechanical is performed by Gas Safe registered engineers. Gas Safe registration is a legal requirement for any contractor carrying out gas safety inspections, boiler repairs, or CP12 certificate issuance in the UK. You can verify our Gas Safe registration number on the official Gas Safe Register website.

What is a CP12 certificate and does VHL provide them for social housing?

A CP12, also known as a Gas Safety Certificate or Landlord Gas Safety Record, is the legally required annual certificate confirming that gas appliances in a rented property have been inspected by a Gas Safe registered engineer and are safe to use. VHL Mechanical provides CP12 inspections and certificates for housing associations and social landlords across London, including portfolio-scale programmes covering multiple properties and estates. We maintain a 100% CP12 compliance record across all active contracts.

How quickly can VHL respond to an emergency heating failure in a social housing property?

VHL Mechanical attends emergency heating callouts within 24 hours across our Greater London coverage area. Our current emergency attendance rate across social housing contracts is 99% within 4 hours for critical issues. This aligns with the Awaab's Law Phase 2 timescales coming into force in 2026, which require landlords to address heating failures presenting a significant risk of harm within legally prescribed windows.

Does VHL Mechanical cover Awaab's Law compliance for heating?

Yes. VHL Mechanical provides emergency heating response, planned preventative maintenance, CP12 gas safety certification, and digital audit trail documentation — all aligned to Awaab's Law timescales. As Phase 2 of Awaab's Law extends to heating failures and excess cold in 2026, we work with housing associations to ensure their maintenance contracts and contractor SLAs meet the new legal requirements. Full details are on our dedicated Awaab's Law compliance page.

What accreditations does VHL hold for social housing work?

VHL Mechanical holds Gas Safe registration, NICEIC approval for electrical works, ISO 9001 quality management, ISO 14001 environmental management, ISO 45001 occupational health and safety, and ISO 27001 information security. All engineers are DBS checked. These accreditations are relevant to social housing procurement frameworks and compliance requirements.

Can VHL work within procurement frameworks used by housing associations and councils?

Yes. VHL Mechanical has experience operating within procurement frameworks commonly used by housing associations, local authorities, and ALMOs. If you are tendering a contract or need framework compliance documentation, our team can provide this on request. Contact us directly to discuss your procurement requirements.

What areas of London does VHL Mechanical cover for social housing contracts?

VHL Mechanical covers all London boroughs and the surrounding home counties including Hertfordshire, Kent, Surrey, and Essex. We operate from strategically placed hubs to ensure rapid deployment across the full Greater London area. For contracts covering multiple boroughs or estates across a wide geography, contact our team to discuss coverage and response time commitments.

Get In Touch With Us Now

If you are in need of a professional plumbing, heating, electrical or boiler repair service, then get in touch with our team by phone, email or by filling out our contact form

Safe, Warm, and Compliant Homes for Every Resident – Reliable Social Housing Maintenance