We are one of the leading plumbing & heating companies serving London for over 24 years - est 1992
- Our prices are highly competitive
- 95% of jobs are completed within 1.5 hours
- All engineers are gas safe registered
If you know what you require or the work has been previously been diagnosed, we are confident we can give you a competitive fixed price quote that includes labour and materials. This is based on the information you provide.
We are confident that our prices cannot be beaten on quality and cost; we regularly check our prices to keep us competitive. However we will be happy to try and price match any of our competitors’ quotes.
We get there within 1 hour on 99% of our callouts!
Competitive hourly rates
We will endeavour to diagnose your fault over the phone with our technical department to offer a fixed price for a repair. In the cases where this is not possible, we will charge you a competitive hourly rate.
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Pay by credit / debit card
Our Customer Service team are happy to take payment before work begins, this is to secure your booking. We accept Card and Bacs payments only.
Job completion time
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Speed and efficiency are key to our business at VHL. Last year, over 95% of our jobs were completed within an hour and a half, compared with just 70% of our competition.
Fair pricing policy guaranteed
All our prices that are quoted are plus VAT.
All our charges are transparent, fully auditable and backed up by the latest evidence based technology and tracked vehicles, which means there are no hidden charges. We do have a minimum charge of one hour on all jobs, thereafter work is charged in half hour increments. All material charges are quoted in advance and agreement is sorted before work is carried out. Our estimates are designed to be detailed and be easy for you to read and compare with our competitors; we never over price or over promise.
Our dedication to providing the best possible standard at the lowest possible rate means that we will beat any price from national gas companies, and we offer a two to five year parts and labour guarantee on every boiler installation.
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We are available for consultation to determine your needs, whether for replacement or brand new boilers.
Secure payments and deposits
Paying for services by credit card is now a major part of daily life, with many people preferring this method of payment to using cash or cheques. An advantage of using a credit card is that, under section 75 of the Consumer Credit Act 1974, customers who have a claim against a supplier for breach of contract or misrepresentation will generally have an equal claim against the card issuer.