Part of the VHL Group, Trusted Since 1992

image

Heating Help

Common Problems :

  • Boiler won’t turn on
  • Radiators cold or patchy
  • Thermostat not responding

 
Check Before You Report :

  • Have you checked the pressure?
  • Tried resetting the boiler?
  • Are other radiators working?



Watch & Learn :

  • How to Reset Your Boiler (YouTube)
  • How to Bleed a Radiator Safely (YouTube)



These quick checks can often resolve the issue and save you from needing an engineer visit.

image

Plumbing Help

Common Problems :

  • Water leak or dripping tap
  • Blocked sink or toilet
  • Low water pressure

 
Check Before You Report :

  • Is the leak isolated?
  • Have you tried using a plunger?
  • Can you turn off the stop tap?



Watch & Learn :

  • How to Isolate Your Water Supply (YouTube)
  • Unblocking a Sink Step-by-Step (YouTube)



If water is flooding or overflowing, report it as an emergency immediately.

image

Electrical Help

Common Problems :

  • No power in part of the home
  • Lights or sockets not working
  • Fuse box tripping

 
Check Before You Report :

  • Have you reset the fuse box?
  • Is the issue linked to a specific appliance?
  • Are your neighbours affected?



Watch & Learn :

  • Resetting a Fuse Box / Consumer Unit (YouTube)
  • How to Spot a Faulty Appliance (YouTube)



Electrical safety is critical. If anything looks or smells burnt, stop and report it.

image

Energy Saving Tips

Cut Costs Without Compromising Comfort :

  • Use thermostatic radiator valves (TRVs) to zone your heating
  • Don’t leave taps running while brushing teeth or washing hands
  • Only boil the water you need in the kettle
  • Turn off unused appliances at the wall



Watch & Learn :

  • Quick Energy Saving Wins for Every Household (YouTube)



Electrical safety is critical. If anything looks or smells burnt, stop and report it.

image

Still Need Help?

If none of the above solves your issue, you can :

  • Log into your Tenant Portal to Report a Repair
  • Call our Tenant Support Team

  • Submit your issue to our tenant support team

Get in touch with us

If you are in need of a professional plumbing, heating, electrical or boiler repair service, then get in touch with our team by phone, email or by filling out our contact form


VHL Mechanical
Privacy Overview

This website uses cookies so that we can provide you with the best user experience possible. Cookie information is stored in your browser and performs functions such as recognising you when you return to our website and helping our team to understand which sections of the website you find most interesting and useful.