Equality & Diversity Policy

Effective Date: 27 August 2025

1. Policy Statement

Village Heating Ltd is committed to promoting equality, diversity, and inclusion in all aspects of employment and service delivery.

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2. Principles

• No discrimination on the basis of age, race, gender, religion, disability, sexual orientation, or other protected characteristics
  
• Recruitment, promotion, and training based on merit
  
• Services delivered fairly and inclusively to all clients
  

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3. Responsibilities

• Management: enforce policy, provide training
  
• Employees: treat colleagues and clients with respect
  

Reporting: concerns can be raised confidentially