Contact our support team | Village Heating Ltd

Phone Support

0800 123 4567

Available: Monday to Friday, 8:00am – 6:00pm

For urgent emergencies outside these hours, please log the issue via your tenant portal and mark it as emergency.

Email Support

tenantsupport@vhlmechanical.co.uk

We aim to respond within 1 working day. If your query is urgent or safety-related, please phone us directly.

Log In to the Tenant Portal

The fastest and most secure way to raise a repair, request an update, or check an appointment. You can also upload images, track progress, and communicate with our team

Access Tenant Portal

Visiting Your Home?

If you’re expecting an engineer or need to reschedule your visit:

Check your appointment confirmation (email or SMS)

Or contact us directly with your name, address, and reference number

Emergencies (Outside Office Hours)

If you have an emergency repair, such as :

Major water leak

Unsafe electrics

Complete loss of heating (in winter)

Unsafe gas smells (also call 0800 111 999)

Please Call us directly through your landlords specified out of hours route.

Accessibility Support

We’re committed to supporting tenants with additional needs. If you require :

Translation or interpreter services

Alternative communication methods (e.g., large print, braille, or support via a carer)

Let us know in your request or contact us directly — our team is trained to help.

Working in Partnership

We support residents across multiple housing associations. If your housing provider has set a specific service level or emergency pathway, our team will follow their instructions to ensure consistency and fairness in all responses.

Access Tenant Portal

Reviews

Real Results from Real Clients

GCS Compliance Auditor for The Hyde Group

The plant room was clean, tidy, and completed to a high aesthetic standard. All systems were installed and operational to spec, with no recommendations for alterations. A high- standard installation.

Facilities Manager, Hillingdon Council

Since VHL have come on board, they have really turned around the contract — not only completing their work on time but also taking on additional tasks to help the council stay on top.

Danny Turnbull

Director of Facilities

VHL have been great at looking after all three of our sixth form colleges. They’re highly efficient in delivering air conditioning and ventilation PPM works. Communication between their office and engineers is excellent, and all emergencies are responded to quickly, within agreed SLAs.

Dimple Joshi

Homeowner

These guys are magic fairies! I had a low-pressure F22 error on my 2021 Vaillant boiler — the engineer came out much sooner than expected, took one look, and fixed the issue within seconds. I can’t thank you enough. Very reasonable charges too, especially if you’re local. I’ll definitely recommend you to everyone I know!

Osman H.

Housing Association Tenant

I had been struggling for years with boiler issues, especially during the harsh winter. VHL’s engineer, Irfan, was incredibly helpful — he fixed the problem during our consultation and really supported my family through a difficult time. I can’t thank him enough. Excellent customer service and top-quality workmanship. Highly recommend!

Here When You Need Us. Clear, Responsive, Human.