Part of the VHL Group, Trusted Since 1992
Installation Quotes
Instant installation quotes — book your job in 90 seconds!
Reactive Callouts
Get an instant call-out cost and secure your engineer instantly!
Compliance Services
Quick compliance pricing — certificates & testing in one click.
PPM Contracts
Instant PPM pricing — secure your annual contract in minutes.
Data-led delivery. Built for business. Our private-sector partners rely on VHL’s KPIs to drive uptime, reduce risk, and prove performance — on every job.
Emergency Response Time
90 Minutes
Fast, priority attendance across Greater London – minimising risk and disruption.
First-Time Fix Rate
92%
Most issues resolved on the first visit – reducing downtime and repeat costs.
Email & Call Response Time
1 Hour
Fast communication during working hours – critical for property and site managers.
Instant Digital Reporting
100%
Service reports, Gas Safety Certs & maintenance logs are sent instantly after job completion.
Emergency? We’re already on it. Engineer tracking link sent to your phone Live ETA updates London-wide 90-minute average response Available 24/7, 365 days a year
We willl always send you a tracking link when our engineers are on the way to your job.
Support that speaks your language. Same-day quotes from FM-trained coordinators Job logging, updates, and reporting in real-time No chasing — just action
Specialist Commercial Engineers
Our engineers are fully qualified, DBS-checked, and experienced in sensitive environments like care homes, schools, hotels, and high-occupancy buildings.
Guaranteed Response Times (24/7)
We operate 24/7 with emergency response SLAs —ensuring minimal disruption to your staff, guests, or residents.
Real-Time Compliance Reporting
Digital job reports and compliance certificates (Gas, EICR, Legionella) are issued instantly post-visit — no delays, no paperwork hassle.
AI-Powered Scheduling & Support
Intelligent job dispatch ensures the right engineer with the right part is deployed — reducing downtime and boosting first-time fix rates.
If you are in need of a professional plumbing, heating, electrical or boiler repair service, then get in touch with our team by phone, email or by filling out our contact form